Privacy Policy

Last Updated – 6th January 2024

Augsidius Health Technologies Private Limited (the “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data obtained through our websites and services.

“Site” refers to the Company’s websites, which can be accessed at https://www.augsidius.care/ and https://www.clinestra.com/.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service/Product.

1. Consent

Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as:

To receive specific information from us such as information pertaining to software, technologies, or other services
To sign up for a mailing list
To correspond with us
Or any other such activity that we deem necessary.

Where you have given your Personal Data through the aforementioned mediums or any other mode, you agree to be bound by this Personal Data Protection and Privacy Policy.

Our websites may also offer interactive facilities where personal data may also be collected, such as:

Customer enquiry
Comment forms
Health assessment forms
Contest entry forms or
From third parties such as our agents, partners, contractors, and regulatory authorities.

Where you have accessed and used our websites and any services we offer via the websites, you agree to be bound by this Personal Data Protection and Privacy Policy in respect of the Personal Data collected about you via our websites.

We assure you that regardless of the medium you provide your Personal Data to us, it will always be handled by us with care and diligence not only in accordance with this Personal Data Protection and Privacy Policy, in compliance with the PDPA, but also as our duty to you as our customers and/or service users.

2. Information Collection

We may collect personal information (name, email, company name, contact details) and non-personal information (IP address, browser type) when you visit our site or use our services.

Information may be collected through forms, cookies, or when you interact with our platform.

3. Use of Information

We use collected data to provide and improve our services, personalize user experience, communicate updates, and for analytics.

Your information is treated with utmost confidentiality and is accessed only as necessary for service delivery or compliance purposes.

We may contact you to notify you about our services or products, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

4. Data Sharing and Disclosure

We may share information with trusted third-party service providers for analytics, marketing, or service provision. These entities adhere to strict confidentiality and security standards.

Legal Requirements: Information may be disclosed to comply with legal obligations, protect rights, or respond to lawful requests.

5. Data Security

Security of Personal Data is very important to us, and we take all reasonable precautions and care to protect your Personal Data from misuse, loss, unauthorized access, modification, or disclosure.

Some of the ways we protect Personal Data include:

External and internal premises security
Restricting access to Personal Data only to staff who need it to perform their day-to-day functions.
Maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, and anti-virus software.
Maintaining physical security over paper records

Users should also take precautions to protect their personal information when using our services.

6. Transfer of Personal Data

While providing you with our product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organizations unless we have your consent and/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements. Some examples of the types of external organizations we may need to disclose information to in the course of providing a product or service are:

Other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services or who perform functions on our behalf (e.g., mailing houses of letters or printers for our marketing materials) who are contract bound to comply with our Privacy Policy and that of the PDPA.

Those external organizations are not authorized by us to use your Personal Data for anything other than the purpose(s) for which we supplied that information to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas in accordance with the requirements of the PDPA.

Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organization to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.

7. User Rights

You have the right to access, update, or correct your personal information. Please contact us for assistance.

Users can opt out of receiving marketing communications or delete their accounts as per our guidelines.

Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You can make a request and we will respond to you within 30 days from the day of raising request. If you would like to exercise any of these rights, please contact us.

8. Children's Privacy

Our services are not intended for individuals under the age of 13 years. We do not knowingly collect information from minors.

9. Access and Correction Rights

You can access most of the Personal Data we hold about you by contacting us formally in writing to our Data Privacy Officer. We may charge an access fee to cover the reasonable cost of retrieving the information and providing it to you.

Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to any anticipated legal proceedings, the request for access is frivolous or vexatious or any other restrictions in the PDPA. If we deny or restrict your access, we will provide reasons as required by applicable laws.

For any query for correction please contact us at our email provided below.

10. Retention Period

We will retain your Personal Data for a reasonable period for the purposes as cited herein or as required by law.

11. Data Protection Officer (DPO):

For any questions relating to your Personal Data or about our Privacy Policy, you may contact our DPO at this email connect@augsidius.care or the following phone numbers: +917093802227

12. Updates and Changes

We reserve the right to amend this Personal Data Protection and Privacy Policy from time to time at our sole discretion. If we make any changes to this Personal Data Protection and Privacy Policy and the way in which we use your Personal Data, we will update these changes on our websites and will do our best to notify you of any significant changes. Our revised Personal Data Protection and Privacy will be available on our websites. We advise that you revisit our Personal Data Protection and Privacy Policy on a regular basis.

13. Contact Us

For any other questions, concerns, or to exercise your privacy rights, or if you believe that the privacy of your Personal Data has been compromised, please contact us at our email connect@augsidius.care immediately and we will take the relevant steps to address your concerns.